How can we help?

You can find all the general questions you have via this FAQ page. If your question is not answered, please feel free to contact us.

 

General

In what conditions are the products in?

Unless otherwise stated, all of the things we sell are brand new. However, not all the items come with tags attached.

The item description will always state the item’s condition.

The photography and descriptions are as accurate as possible to reflect the condition of the product(s)

We cannot, however, guarantee that your monitor will display the product’s true colors because monitors and lighting differ.

Please email us at admin@newtrimmings.co.uk if you have any questions about a certain product or would like more photographs.

We currently only ship to UK. 

(For details, please see Shipping & Delivery)

We accept PayPal and all major credit cards, including:

Visa Credit
Visa Debit
MasterCard Credit
MasterCard Debit
Visa Electron
Stripe
PayPal

Yes. You will receive an email confirming when your order and payment are confirmed and placed with us.

To modify a product or to cancel a recent order, please contact us. We will try our best to fulfill your request, depending on the condition of your order.

When your package is shipped, you will receive an email with tracking details to see when your package can be delivered and where it is now.

Our team will restock the product as soon as it becomes available. If you are in urgent need of the product, please email us at admin@newtrimmings.co.uk

We offer bulk orders. If you wish to purchase in bulk order, please email us at admin@newtrimmings.co.uk so we can assist you.

If there is a delay you will be notified via the email you used when you placed your order.

At the moment, we are only able to accept payment in GBP – Pounds Sterling.

Your location and the items in your order will affect how much shipping will cost. On the checkout page of our website, the shipping charge and fee are automatically displayed.

Go to my account then click “create a new account.” Fill out all the required information and click “create.” Your account will be verified after you submit the form, and you will be notified.

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email if an account is associated with it.

Go to my account, then dashboard. You can change your email address, password, billing address, shipping address and others information there.

We occasionally offer special promotions. Please check the homepage for our current promotion. To be the first to know about special offers, you are welcome to sign up to our newsletter.

It could take up to 6 hours for the confirmation emails to arrive in your inbox. Please check your spam or junk mail folders, it is possible your confirmation email is misidentified. However, if upon checking you still cannot find your confirmation email, please email us at admin@newtrimmings.co.uk to confirm your order and tracking details if applicable.

Please do not use our images without approval. If you would like to use our images email admin@newtrimmings.co.uk with a detailed description of how you will be using them.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Fan New Trimmings or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Fan New Trimmings London Limited (also known or refer to as Fan New Trimmings, Fan New Trimmings Ldn Ltd) and protected by United Kingdom and international copyright laws. All software used on this site is the property of Fan New Trimmings London Limited (also known or refer to as Fan New Trimmings, Fan New Trimmings Ldn Ltd) or its software suppliers and protected by United Kingdom and international copyright laws.

 

Refund, Return, & Exchange


Please see our returns, exchange and refunds policy for details

Deliver & Shipping


Please see our shipping policy for details